Joshua Boey read my previous complaint about Digi weird charges, and wrote to me:

I went to Singapore on Sunday, 31st of Oct 2010 for an interview on the next day.

All the time I was calling back to Malaysia using digi roaming. However, during the interview session, my phone was switched off as it was a regulation in the company. During the time, my calls were being diverted into voicemails, and those calls were automatically charged onto my account as I did not deactivate my missed call alert service.

When I arrive back to Malaysia on Monday, I’m surprise to see my unbilled transaction was RM293. After reviewing back on the unbilled transaction online, I found that i was mysteriously charged to calls made to 016-2999902 for numerous times. It is estimated that I was charged closed to RM100 due to these mysterious calls.

I called the digi customer service and they claim that those charges were in fact missed call service charges imposed as my calls were diverted to voice mail. Now, I wasn’t aware that these services will be charged to me and I did not choose or agree upon these services.

When asked, the digi customer service personnel just blatantly say that these are stated in the tnc of the agreement, and I should read the tnc before signing up for the fix line. I wasn’t made aware that I will be signing up for a service which I have no use for and charged without me using it. I seriously hope the people in Digi will be able to rectify this problem as it clearly is a giant loop hole which is favoring them, as the consumers are being cheated without them ever knowing it.

I believe there are more people fell into the same trap just like Joshua. Digi should disable (or automatically disable if possible) the missed call alert feature whenever users go oversea because as consumers, we really hate hidden charges.

Please like this post and share it on Facebook, so that all Digi users are made aware of this.

How to Disable Missed Call Alert and Voicemail

UPDATE: 23 August 2013 by KC Lim
For postpaid account, the activation menu is *100*1*11*1#.
MCA = missed called alert for those who don’t know.

UPDATE: 19 August 2013 by Hafizar Syad
Try this shortcut on your mobile phone to disable. Kindly verify and tell us in the comment section to confirm.
*128*1*9*3#

UPDATE: 25 April 2013 by Determine
For those who are trying to disable or disconnect their digi voicemail, you will have to call 016-2211800 , press ‘0’ for customer service and tell them your mobile number to disable the voicemail.

They suka suka change format, to confuse and discourage you from diactivating the voicemail. I am pissed off myself after going online Digi also not able to find answer, *128# also cannot help( they change format to confuse you). I finally call up this tel and waiting for them to pick up and tell them to disable it. They confirm already cannot disable your voicemail through *128# anymore. Plain dirty tactics.”

You can easily disable Digi voicemail service and Missed Call Alert by following the steps below:

Digi *128#
Step 1: Dial *128#
Reply 5 (Mobile Services)
Step 2: Reply 5 (Mobile Services)
Reply 9 (voicemail)
Step 3: Reply 9 (voicemail)
Step 4: Reply 4 (Deactivate Voicemail & MCA)
Step 4: Reply 4 (Deactivate Voicemail & MCA)

KCLau
KCLau

Personal finance author and trainer

    50 replies to "Another victim of Digi missed call alert charges"

    • Naz

      Being a poorly informed Digi customer, all this while I thought Digi Domestic Charges means if you use Facetime or iMessage. Silly me. My domestic charges can go up to RM 100+ per month and my plan Postpaid Digi 90 2021. No wonder there are unknown numbers keep spam-calling me. When I searched all those numbers on Truecaller, they are all under Digi. After skimming through the internet for answers that I can’t get from their FAQs, I came across this website. After reading others’ comments unfer this article , turns out I’ve been charged for all those missed calls from the spam numbers. Disgraceful practice!
      FYI on the usual main numbers : 03 9386 XXXX (multiple extensions)

    • James Choong

      I just received 5 such missed calls. Once end of November, twice yesterday, twice today, all unknown numbers.
      Today I used Skype and called back to yesterday’s number and she couldn’t say exactly why she called me!! At last the lady said she wanted to call the hotel. Imagine a hotel that uses mobile numbers.
      Please advise where should I call when I return.

      • jay

        Yup its happened to me went to NZ for two week received many voicemail and been charged RM78 to my bills the service I never used even in Malaysia

    • SH

      Very shitty of Digi… Can’t believe it’s been happening for > 10 years and they did nothing about it.

      I’m a victim and my SIM card wasn’t even active while I was traveling. Roaming was turned off too. I got multiple spam calls in quick succession for RM6 each! So ridiculous… And they make finding this sort of information so difficult to find.

      Wonder if anyone managed to get a refund? Opening a ticket was not helpful.

    • lucas

      after more than 10 years, this practice still going on

    • Lai

      Im the newest victims, the extra charges more expensive than I buy the data roaming package.. I really don’t know got a such charges on voicemail when roaming really unhappy and disappointed on Digi.. who successful be waved ? I don’t use voicemail, even in Malaysia

    • Raymond Y

      Unhappy being the newest victim. Format change again:

      1. Dial *128#
      2. Select (6)Digi Rewards and Others, send
      3. Go to (99) for more
      4. Select (5) to deactivate Voicemail/Video call/Notify Me (this notify me is the newest name for the sms alert)
      5. Select (1) to confirm and wait SMS to get confirmation

      • KCLau

        Thanks for the new update.

      • Ally

        Successfully deactivate my Digi voicemail and notify me. The steps changed a bit where after (99) you have to choose (3) to “deactivate voicemail and notify me”. A sms will be sent to your number once it’s confirmed.

    • Forhad Hossain

      This is so much disturbance and angry being using DiGi roaming. When someone (promotion or any unwanted , unknown person) contact me and I do NOT receive that call get a notification that 2 seconds, 3 seconds, 5 seconds call received and roaming charge Ringgit 4 deducted !!

      I am very disturbance for this annoyance service of DiGi.

    • Jane Choong

      *128*5*2*5*1#

    • brandonzzz

      I am another victim of DIGI voicemail, and it happened while ROAMING!!!
      How can they charge us when we didn’t even call the voice Centre? At least to reduce the number of future victim, This is How to disable DIGI Voicemail service, dial *128*1*9*3*99*5# and press “send”

    • Anthony

      I have just checked and the voicemail options for digi postpaid can be accessed by dialing *128*4*2#. Hope this information would be helpful for digi postpaid users.

    • Anthony

      I have just deactivated the voicemail for my digi prepaid number as follows:

      Dial 128*1*9*3# then reply 99 for More and reply 5 to Deactivate Voicemail and finally reply 1 to confirm. A SMS confirming the voicemail deactivation will be received from digi. Hope this will help stop the hidden voicemail charges for digi prepaid users.

      • KCLau

        Thanks for the update Anthony.

    • Sector06

      @george: it works!!!! Thx a mill!

    • George

      Hafizar Syad on 19-8-13 is right but a few more steps needed.
      My DIGI Voicemail research

      *128# gets to opening menu – navigate to your needs.
      If you know it go straight to a menu by adding *? (see below), end dialling with # to stop
      at a menu or complete your requirement so
      *128*1*9*3*1*3*1# turns voicemail off and changing the last 3 to 1 would turn it on.

      1 My account,
      9 Account settings (1 Balance),
      3 Voicemail,
      1 service and package,
      3 Deactivate Voicemail/Visual Voicemail (1 Activate voicemail only 2 Activate Visual Voicemail),
      1 to confirm,

      and your should get an sms confirming.

    • Tia

      I found this in OCS Digi. You may cancel all divert by dialing ##002#

      I just made a boo boo because I wanted the ringing of my phone to be extended to 25 seconds instead of the default 15 seconds but ended up activating the forwarding. So I had to look around to deactivate the service. Hope this help!

    • alvin tee

      latest try, you must call to digi service center to deactivate it.
      016-2211800 -> press 4 -> press 0

      Good Luck
      Alvin Tee
      collexe.asia

    • habibu

      please can u help me to stop some services from digi that cut my credit without any reasons.there is some sms from 39555 about advertisement in videos,they send to me and after that they cut my credit.i try to stop them to send it to me but not at more they send again and cut my credit.please help me i still don’t know why they cut my credit

    • KC Lim

      For postpaid account, the activation menu is *100*1*11*1#.

      MCA = missed called alert for those who don’t know.

    • hafizarsyad

      *128*1*9*3#

      • KCLau

        @Hafizarsyad, thanks for the update. Does this work?

    • Fadhli Ikram Karim

      Thanks for the info, fell into the same trap, it costs me around rm100 as well. Unhappy.

    • Anonymous

      As of 12 May 2013, it’s *128*1*11# to activate or deactivate Voicemail.

      • Burn

        I cannot find these numbers to deactivate voicemail…Can anyone update the new one?

        • KCLau

          @Burn, the number no longer works. You got to call DIGI customer service.

    • Determine

      For those who are trying to disable or disconnect their digi voicemail, you will have to call 016-2211800 , press ‘0″ for customer service and tell them your mobile nos to disable the voicemail.

      They suka suka change format, to confuse and discourage you from diactivating the voicemail. I am pissed off myself after going online Digi also not able to find answer, *128# also cannot help( they change format to confuse you). I finally call up this tel and waiting for them to pick up and tell them to disable it. They confirm already cannot disable your voicemail thru’ *128# anymore. Plain dirty tactics.

      • KCLau

        @Determine, thanks for your update.
        I’ve updated the post above with your latest info.

    • Mr P

      Problem is that the Digi menus have changed considerably and the above no longer describes the process. The Digi menus are also a maze of options and you struggle to guess which options ail be the right ones to disable this. Get it wrong and it’s back to the start again to try the next combination of 7-8 keys hoping you get it right. There website is also poorly designed in this repect and even that is often not up to date.

    • Billy Yew

      Please Deactivate Voicemail For My Number 0149405738 and 0103792376

      Thank You..

    • Azham

      Thank for the info. Same happen to me when I went to BKK last month, i was charged RM24.00 for 4 missed call alert. Two times I call DiGi to waive the charges, but very disappointed, the Customer Services told that the charges cannot be waived.
      Very disappointed to DiGi.

    • choco

      Thanks for this info. I was puzzled at the 2-3 second extremely expensive charges on calls that I did not make. Now that I know these are missed calls, I’ve deactivated my voice mail. I hardly use it anyway and it’s one less unnecessary worry whenever I travel overseas.

    • kouji

      tq!! my fren kept on calling me but it kept directed into voicemail..so weird and so annoying…

    • Mr P

      Menu not same anymore for Digi Pre=Paid. *128*1 etc also no good. OCS, also can ONLY disable Voicemail OR Missed Calls. Not both. Very poor service. It should EASY to turn these things on and off. Abysmal service from Digi!!!

    • Kong

      *128*1*11*4#

      • Mohammed Ashfaq

        Thank You

    • Jacob

      Have u gotten ur refund ? I just got back from UK as well and I got into this scam… mine was even worse they charge for 2-3 seconds for RM8. Surprisingly, before the day I went abroad I called digi helpline services to check with regards the roaming charges and I asked them whether I will get charge if I don’t pick up my calls !!!! The lady on the other line told me, no SIR!!! you won’t get CHARGED!!!! So first few days of my trip I got calls from Malaysia which I did not pick up and on the very next day I checked my phone charges, WAH LA I got all those RM8 charges for few seconds which I wasn’t aware. Immediately after that I switch off my phone through out my journey for 2 weeks to avoid all these charges. So my point is, is this my fault ? The voicemail is on by default and I never requested or subscribe to this service. Moreover, I had called to digi centre to re-confirm on the charges and the digi representatives confirm me with a 100% tone that I won’t get charge if I don’t pick up my calls…… and to sum it all up I had been a digi customer since the year 2000… for 11 years of loyalty and I got this kind of treatment.. thumbs up to DIGI !!!!

      • KCLau

        I think they still don’t have a good solution for this. By default, the missed alert should be disabled unless requested by customers.

        • Joyce

          M going to Macau this time and i tried the How to Disable Missed Call Alert and Voicemail. They changed the menu options ! And, it failed.

          • Funmobiler

            You need to call to Customer Service or using OCS.

            According to them, they ‘re upgrading theirs system in progress.
            But I got this reply quite sometimes ago. . .and seem they’re still upgrading. :P

            • ashfak

              no! even today i had tried and the message comes as “unknown application” after all the procedures! what a silly gambling they are playing!

        • Billy Yew

          Hi,please Deactivate Digi voicemail for My Number 0149405738

          Thank You..

    • Funmobiler

      Me too.

      I tried just now.
      Seems like Digi changed the system.
      I can’t find the right menu to deactivate now.

    • Joyce

      I felt into this too! Darn DiGi!

    • Lee Aik Meng

      I fall into the same trap and being charged about RM 100 for these miscalls!

    • Roseli A. Bakar

      Digi users should be made aware of this problem.

      • tiru

        i hav problum with digi voicemail service so plz solve the problum

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