Comments on: Bad Experience of Car Insurance Claim

By: Anoy

Anoy — Sat, 28 Aug 2010 03:32:16 +0000

Hey KCLau, any suggestion for this case? Please do reply.

By: OneMint – Economy and Your Finances – April 26, 2009

OneMint – Economy and Your Finances – April 26, 2009 — Fri, 21 May 2010 00:27:04 +0000

[...] presents Bad Experience of Car Insurance Claim posted at KCLau’s Money Tips, saying, “a story of bad experience with vehicle insurance [...]

By: Yan

Yan — Fri, 09 Apr 2010 03:48:11 +0000

Yesterday, my sister was parking her car in parking lot. A lorry in front of her had banged her’s car twice when reverse. Luckily that time, she wasn’t in the car. One of the shop owner saw this accident and quickly call my sister come out. My sister got shocked- a girl first time facing this incredible happens. The driver said don’t report and wish to settle. By at the end, he rejected to pay any maintenance bill. My sister had lodge a report on the same day. The police said if the guy didn’t come to report, my sister can’t claim to his insurance. The next day, the guy called up to my sister and said that he had asked his friend and he will not going to report cause his lorry was not much damage. In fact my sister’s car is more serious (Viva) after bang by lorry. And he said this will not affect when he renew his lorry road tax soon.
It is fair? We have the lorry driver information such as office address, contact number, name and no plate. The police can’t do anything on it? Is this will not affect to his road tax? My sister can’t claim for her own car insurance too after she call to the AIG ? Kindly please advice. Thanks.

By: The Importance Of Car Insurance - Donâ€™t Drive Without It | Auto Insurance | Driving School Malaysia Blog

Wed, 30 Sep 2009 07:48:03 +0000

[...] 2) Bad Experience of Car Insurance Claim [...]

By: Tedan

Tedan — Tue, 21 Jul 2009 05:12:34 +0000

Insurance companies will really find a lot reasons or alibis that will make your claims unacceptable… In the part of the insured, we must see to it that a good step by step procedure in making the claims must be observe with all the required documents at hand…

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By: KCLau

KCLau — Fri, 17 Apr 2009 07:54:14 +0000

@MTsen,

Thanks for your insights.

By: KCLau

KCLau — Fri, 17 Apr 2009 07:40:22 +0000

It is great to know that MSIG is taking very quick action to respond to this post. Very good customer service indeed.

By: MSIG Customer Service

MSIG Customer Service — Fri, 17 Apr 2009 07:04:47 +0000

From: MSIG Insurance

We have read SCâ€™s entry and of his frustrating experience in processing his insurance claim especially since the accident was not his fault.

Regarding the issue of obtaining the 3rd party insurance details from JPJ, we would appreciate if SC can contact MSIG directly as we need to have more details from him/her before we can assist further. SC, please contact Ms. J. Lee of our TPPD Dept at MSIG HQ. Our customer service hotline is 1-800-88-MSIG (6744).

By: mtsen.com

mtsen.com — Wed, 15 Apr 2009 23:50:42 +0000

i m actually a bit confused even after reading a few times, sorry … I think lately I get very dump that a lot of stuff I read can’t get digested … is the car who bang you bought 3rd party insurance from MSIG ?

if yes then JPJ should have the record when that guy renew his road tax. so if that is the one you need to get but have problem then complain through JPJ route – bug datuk Ong is a good option …

the main concept is that you can ask the guy who bang you to pay your car fix, you can’t claim his insurance on his behalf. The police report enable you to ask the offender to pay you. It is up to him to pay by his own money or get from ‘his’ insurance company.

‘original’ service center doesn’t really matter here, what matter is approved service center by the insurance company of the guy who bang you, then they will do all the claims internally.

again, sorry if none of the above describe your situation.

one thing I like about technology is that when things like this happen, its best to take photos on

1) the 2 cars accidental
2) the damage area
3) his car plate number
4) his road tax sticker

and then the harder ones like

5) offender’s picture
6) offender’s IC