I was travelling extensively for about 1 1/2 months and forgot to pay me combined tmnet & streamy bill. I got a “normal” reminder phone call on my landline that my bill was overdue. warm and nice, no mention of line being cut. I paid on-line within 10 minutues and received e-mail confirmation from my bank. TM did not update the system and 4 days later, they cut my line, without any notice.

Upon realising this, I called 100 (I couldn’t evel dial 103 as that is a charged number)and gave payment details, they said it will take up to 24 hours to re-open my line. They said up to today (5 days from payment) the system has not captured my online payment, and said they expect customers to call up and update their payment details if they pay late (that’s a lose defintion if you do not get any notice/sms/email of impending service barring). The service level is slower than the Government Agencies! You can get an International passport in 1 hour, get black-listing uplifted in 2, get road tax in 10 mintues. TM/Streamyx needs 5 days to update! If you don’t like the service, cancel your landline and rely on handphones. If you are outside Klang Valley, you can’t get wireless broadband, so you have to endure TMnet’s antics.