Another victim of Digi missed call alert charges

Joshua Boey read my previous complaint about Digi weird charges, and wrote to me:

I went to Singapore on Sunday, 31st of Oct 2010 for an interview on the next day.

All the time I was calling back to Malaysia using digi roaming. However, during the interview session, my phone was switched off as it was a regulation in the company. During the time, my calls were being diverted into voicemails, and those calls were automatically charged onto my account as I did not deactivate my missed call alert service.

When I arrive back to Malaysia on Monday, I’m surprise to see my unbilled transaction was RM293. After reviewing back on the unbilled transaction online, I found that i was mysteriously charged to calls made to 016-2999902 for numerous times. It is estimated that I was charged closed to RM100 due to these mysterious calls.

I called the digi customer service and they claim that those charges were in fact missed call service charges imposed as my calls were diverted to voice mail. Now, I wasn’t aware that these services will be charged to me and I did not choose or agree upon these services.

When asked, the digi customer service personnel just blatantly say that these are stated in the tnc of the agreement, and I should read the tnc before signing up for the fix line. I wasn’t made aware that I will be signing up for a service which I have no use for and charged without me using it. I seriously hope the people in Digi will be able to rectify this problem as it clearly is a giant loop hole which is favoring them, as the consumers are being cheated without them ever knowing it.

I believe there are more people fell into the same trap just like Joshua. Digi should disable (or automatically disable if possible) the missed call alert feature whenever users go oversea because as consumers, we really hate hidden charges.

Please like this post and share it on Facebook, so that all Digi users are made aware of this.

How to Disable Missed Call Alert and Voicemail

UPDATE: 23 August 2013 by KC Lim
For postpaid account, the activation menu is *100*1*11*1#.
MCA = missed called alert for those who don’t know.

UPDATE: 19 August 2013 by Hafizar Syad
Try this shortcut on your mobile phone to disable. Kindly verify and tell us in the comment section to confirm.
*128*1*9*3#

UPDATE: 25 April 2013 by Determine
For those who are trying to disable or disconnect their digi voicemail, you will have to call 016-2211800 , press ’0′ for customer service and tell them your mobile number to disable the voicemail.

They suka suka change format, to confuse and discourage you from diactivating the voicemail. I am pissed off myself after going online Digi also not able to find answer, *128# also cannot help( they change format to confuse you). I finally call up this tel and waiting for them to pick up and tell them to disable it. They confirm already cannot disable your voicemail through *128# anymore. Plain dirty tactics.”

You can easily disable Digi voicemail service and Missed Call Alert by following the steps below:

Digi *128#

Step 1: Dial *128#

Reply 5 (Mobile Services)

Step 2: Reply 5 (Mobile Services)

Reply 9 (voicemail)

Step 3: Reply 9 (voicemail)

Step 4: Reply 4 (Deactivate Voicemail & MCA)

Step 4: Reply 4 (Deactivate Voicemail & MCA)

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32 Comments

  • Roseli A. Bakar

    Reply Reply November 4, 2010

    Digi users should be made aware of this problem.

    • tiru

      Reply Reply October 30, 2013

      i hav problum with digi voicemail service so plz solve the problum

  • Lee Aik Meng

    Reply Reply November 5, 2010

    I fall into the same trap and being charged about RM 100 for these miscalls!

  • Joyce

    Reply Reply February 25, 2011

    I felt into this too! Darn DiGi!

  • Funmobiler

    Reply Reply May 4, 2011

    Me too.

    I tried just now.
    Seems like Digi changed the system.
    I can’t find the right menu to deactivate now.

  • Jacob

    Reply Reply July 5, 2011

    Have u gotten ur refund ? I just got back from UK as well and I got into this scam… mine was even worse they charge for 2-3 seconds for RM8. Surprisingly, before the day I went abroad I called digi helpline services to check with regards the roaming charges and I asked them whether I will get charge if I don’t pick up my calls !!!! The lady on the other line told me, no SIR!!! you won’t get CHARGED!!!! So first few days of my trip I got calls from Malaysia which I did not pick up and on the very next day I checked my phone charges, WAH LA I got all those RM8 charges for few seconds which I wasn’t aware. Immediately after that I switch off my phone through out my journey for 2 weeks to avoid all these charges. So my point is, is this my fault ? The voicemail is on by default and I never requested or subscribe to this service. Moreover, I had called to digi centre to re-confirm on the charges and the digi representatives confirm me with a 100% tone that I won’t get charge if I don’t pick up my calls…… and to sum it all up I had been a digi customer since the year 2000… for 11 years of loyalty and I got this kind of treatment.. thumbs up to DIGI !!!!

    • KCLau

      Reply Reply July 6, 2011

      I think they still don’t have a good solution for this. By default, the missed alert should be disabled unless requested by customers.

      • Joyce

        Reply Reply July 8, 2011

        M going to Macau this time and i tried the How to Disable Missed Call Alert and Voicemail. They changed the menu options ! And, it failed.

        • Funmobiler

          Reply Reply July 8, 2011

          You need to call to Customer Service or using OCS.

          According to them, they ‘re upgrading theirs system in progress.
          But I got this reply quite sometimes ago. . .and seem they’re still upgrading. :P

          • ashfak

            July 29, 2012

            no! even today i had tried and the message comes as “unknown application” after all the procedures! what a silly gambling they are playing!

      • Billy Yew

        Reply Reply February 27, 2013

        Hi,please Deactivate Digi voicemail for My Number 0149405738

        Thank You..

  • Kong

    Reply Reply December 16, 2011

    *128*1*11*4#

    • Mohammed Ashfaq

      Reply Reply July 26, 2012

      Thank You

  • Mr P

    Reply Reply April 1, 2012

    Menu not same anymore for Digi Pre=Paid. *128*1 etc also no good. OCS, also can ONLY disable Voicemail OR Missed Calls. Not both. Very poor service. It should EASY to turn these things on and off. Abysmal service from Digi!!!

  • kouji

    Reply Reply April 7, 2012

    tq!! my fren kept on calling me but it kept directed into voicemail..so weird and so annoying…

  • choco

    Reply Reply May 7, 2012

    Thanks for this info. I was puzzled at the 2-3 second extremely expensive charges on calls that I did not make. Now that I know these are missed calls, I’ve deactivated my voice mail. I hardly use it anyway and it’s one less unnecessary worry whenever I travel overseas.

  • Azham

    Reply Reply October 12, 2012

    Thank for the info. Same happen to me when I went to BKK last month, i was charged RM24.00 for 4 missed call alert. Two times I call DiGi to waive the charges, but very disappointed, the Customer Services told that the charges cannot be waived.
    Very disappointed to DiGi.

  • Billy Yew

    Reply Reply February 27, 2013

    Please Deactivate Voicemail For My Number 0149405738 and 0103792376

    Thank You..

  • Mr P

    Reply Reply February 28, 2013

    Problem is that the Digi menus have changed considerably and the above no longer describes the process. The Digi menus are also a maze of options and you struggle to guess which options ail be the right ones to disable this. Get it wrong and it’s back to the start again to try the next combination of 7-8 keys hoping you get it right. There website is also poorly designed in this repect and even that is often not up to date.

  • Determine

    Reply Reply April 21, 2013

    For those who are trying to disable or disconnect their digi voicemail, you will have to call 016-2211800 , press ’0″ for customer service and tell them your mobile nos to disable the voicemail.

    They suka suka change format, to confuse and discourage you from diactivating the voicemail. I am pissed off myself after going online Digi also not able to find answer, *128# also cannot help( they change format to confuse you). I finally call up this tel and waiting for them to pick up and tell them to disable it. They confirm already cannot disable your voicemail thru’ *128# anymore. Plain dirty tactics.

    • KCLau

      Reply Reply April 25, 2013

      @Determine, thanks for your update.
      I’ve updated the post above with your latest info.

  • Anonymous

    Reply Reply May 12, 2013

    As of 12 May 2013, it’s *128*1*11# to activate or deactivate Voicemail.

    • Burn

      Reply Reply June 8, 2013

      I cannot find these numbers to deactivate voicemail…Can anyone update the new one?

      • KCLau

        Reply Reply June 11, 2013

        @Burn, the number no longer works. You got to call DIGI customer service.

  • Fadhli Ikram Karim

    Reply Reply June 22, 2013

    Thanks for the info, fell into the same trap, it costs me around rm100 as well. Unhappy.

  • hafizarsyad

    Reply Reply August 19, 2013

    *128*1*9*3#

    • KCLau

      Reply Reply August 19, 2013

      @Hafizarsyad, thanks for the update. Does this work?

  • KC Lim

    Reply Reply August 23, 2013

    For postpaid account, the activation menu is *100*1*11*1#.

    MCA = missed called alert for those who don’t know.

  • habibu

    Reply Reply August 25, 2013

    please can u help me to stop some services from digi that cut my credit without any reasons.there is some sms from 39555 about advertisement in videos,they send to me and after that they cut my credit.i try to stop them to send it to me but not at more they send again and cut my credit.please help me i still don’t know why they cut my credit

  • alvin tee

    Reply Reply September 25, 2013

    latest try, you must call to digi service center to deactivate it.
    016-2211800 -> press 4 -> press 0

    Good Luck
    Alvin Tee
    collexe.asia

  • Tia

    Reply Reply February 22, 2014

    I found this in OCS Digi. You may cancel all divert by dialing ##002#

    I just made a boo boo because I wanted the ringing of my phone to be extended to 25 seconds instead of the default 15 seconds but ended up activating the forwarding. So I had to look around to deactivate the service. Hope this help!

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