Joshua Boey read my previous complaint about Digi weird charges, and wrote to me:
I went to Singapore on Sunday, 31st of Oct 2010 for an interview on the next day.
All the time I was calling back to Malaysia using digi roaming. However, during the interview session, my phone was switched off as it was a regulation in the company. During the time, my calls were being diverted into voicemails, and those calls were automatically charged onto my account as I did not deactivate my missed call alert service.
When I arrive back to Malaysia on Monday, I’m surprise to see my unbilled transaction was RM293. After reviewing back on the unbilled transaction online, I found that i was mysteriously charged to calls made to 016-2999902 for numerous times. It is estimated that I was charged closed to RM100 due to these mysterious calls.
I called the digi customer service and they claim that those charges were in fact missed call service charges imposed as my calls were diverted to voice mail. Now, I wasn’t aware that these services will be charged to me and I did not choose or agree upon these services.
When asked, the digi customer service personnel just blatantly say that these are stated in the tnc of the agreement, and I should read the tnc before signing up for the fix line. I wasn’t made aware that I will be signing up for a service which I have no use for and charged without me using it. I seriously hope the people in Digi will be able to rectify this problem as it clearly is a giant loop hole which is favoring them, as the consumers are being cheated without them ever knowing it.
I believe there are more people fell into the same trap just like Joshua. Digi should disable (or automatically disable if possible) the missed call alert feature whenever users go oversea because as consumers, we really hate hidden charges.
Please like this post and share it on Facebook, so that all Digi users are made aware of this.
How to Disable Missed Call Alert and Voicemail
UPDATE: 23 August 2013 by KC Lim
For postpaid account, the activation menu is *100*1*11*1#.
MCA = missed called alert for those who don’t know.
UPDATE: 19 August 2013 by Hafizar Syad
Try this shortcut on your mobile phone to disable. Kindly verify and tell us in the comment section to confirm.
UPDATE: 25 April 2013 by Determine
For those who are trying to disable or disconnect their digi voicemail, you will have to call 016-2211800 , press ‘0’ for customer service and tell them your mobile number to disable the voicemail.
They suka suka change format, to confuse and discourage you from diactivating the voicemail. I am pissed off myself after going online Digi also not able to find answer, *128# also cannot help( they change format to confuse you). I finally call up this tel and waiting for them to pick up and tell them to disable it. They confirm already cannot disable your voicemail through *128# anymore. Plain dirty tactics.”
You can easily disable Digi voicemail service and Missed Call Alert by following the steps below: