Joshua Boey read my previous complaint about Digi weird charges, and wrote to me:
I went to Singapore on Sunday, 31st of Oct 2010 for an interview on the next day.
All the time I was calling back to Malaysia using digi roaming. However, during the interview session, my phone was switched off as it was a regulation in the company. During the time, my calls were being diverted into voicemails, and those calls were automatically charged onto my account as I did not deactivate my missed call alert service.
When I arrive back to Malaysia on Monday, I’m surprise to see my unbilled transaction was RM293. After reviewing back on the unbilled transaction online, I found that i was mysteriously charged to calls made to 016-2999902 for numerous times. It is estimated that I was charged closed to RM100 due to these mysterious calls.
I called the digi customer service and they claim that those charges were in fact missed call service charges imposed as my calls were diverted to voice mail. Now, I wasn’t aware that these services will be charged to me and I did not choose or agree upon these services.
When asked, the digi customer service personnel just blatantly say that these are stated in the tnc of the agreement, and I should read the tnc before signing up for the fix line. I wasn’t made aware that I will be signing up for a service which I have no use for and charged without me using it. I seriously hope the people in Digi will be able to rectify this problem as it clearly is a giant loop hole which is favoring them, as the consumers are being cheated without them ever knowing it.
I believe there are more people fell into the same trap just like Joshua. Digi should disable (or automatically disable if possible) the missed call alert feature whenever users go oversea because as consumers, we really hate hidden charges.
Please like this post and share it on Facebook, so that all Digi users are made aware of this.
How to Disable Missed Call Alert and Voicemail
You can easily disable Digi voicemail service and Missed Call Alert by following the steps below:
Step 1: Dial *128#
Step 2: Reply 5 (Mobile Services)
Step 3: Reply 9 (voicemail)
Step 4: Reply 4 (Deactivate Voicemail & MCA)
{ 12 comments… read them below or add one }
Digi users should be made aware of this problem.
I fall into the same trap and being charged about RM 100 for these miscalls!
I felt into this too! Darn DiGi!
Me too.
I tried just now.
Seems like Digi changed the system.
I can’t find the right menu to deactivate now.
Have u gotten ur refund ? I just got back from UK as well and I got into this scam… mine was even worse they charge for 2-3 seconds for RM8. Surprisingly, before the day I went abroad I called digi helpline services to check with regards the roaming charges and I asked them whether I will get charge if I don’t pick up my calls !!!! The lady on the other line told me, no SIR!!! you won’t get CHARGED!!!! So first few days of my trip I got calls from Malaysia which I did not pick up and on the very next day I checked my phone charges, WAH LA I got all those RM8 charges for few seconds which I wasn’t aware. Immediately after that I switch off my phone through out my journey for 2 weeks to avoid all these charges. So my point is, is this my fault ? The voicemail is on by default and I never requested or subscribe to this service. Moreover, I had called to digi centre to re-confirm on the charges and the digi representatives confirm me with a 100% tone that I won’t get charge if I don’t pick up my calls…… and to sum it all up I had been a digi customer since the year 2000… for 11 years of loyalty and I got this kind of treatment.. thumbs up to DIGI !!!!
I think they still don’t have a good solution for this. By default, the missed alert should be disabled unless requested by customers.
M going to Macau this time and i tried the How to Disable Missed Call Alert and Voicemail. They changed the menu options ! And, it failed.
You need to call to Customer Service or using OCS.
According to them, they ‘re upgrading theirs system in progress.
But I got this reply quite sometimes ago. . .and seem they’re still upgrading.
*128*1*11*4#
Menu not same anymore for Digi Pre=Paid. *128*1 etc also no good. OCS, also can ONLY disable Voicemail OR Missed Calls. Not both. Very poor service. It should EASY to turn these things on and off. Abysmal service from Digi!!!
tq!! my fren kept on calling me but it kept directed into voicemail..so weird and so annoying…
Thanks for this info. I was puzzled at the 2-3 second extremely expensive charges on calls that I did not make. Now that I know these are missed calls, I’ve deactivated my voice mail. I hardly use it anyway and it’s one less unnecessary worry whenever I travel overseas.